2018-07-31 Smart Seven Stars (IV)

 

Class One: First Class Software

2018-07-31 Smart Seven Stars (IV) 

  

Best Number One Interactive & Comparative Scorecard. 

 

What kind of decisions do we need to take at our Hotel?

The current situation is constantly changing, and a hotel must know, immediately, what actions should be taken at every moment. And, for doing this, it is a must to have the necessary information available, immediately and easy to understand.

Class One is proud to present, in a single Dashboard, 22 KPIs that collate all of the necessary information to be considered for decision making.

KPI's Dashboard

In order to enhance the analysis, each one of the 22 KPIs will include the 6 values below

  Fixed Day   Fixed Days   Fixed Month/Year
  vs   vs   vs
  Compared Day   Compared Days   Compared Month/Year

The screen is an actual KPI example

OCC the percentage of available rooms or beds being sold for a certain period of time.ADRAverage Daily Rate, RevPAR, Revenue Per Available Room, RevPar is a very classic KPI and regarded as one of the most important financial calculations for any hotel to see how much revenue they have made within a certain period of time. ARR Total Revenue Per Available Room preview of the total revenue from all departments which the room can generate. While RevPar only takes account of the revenue generated by the rooms, 

Yield factor that refers to the Rate Rack RateNetADR. Net ADR (except that it factors in the net revenues)NetRevPAR Net Revenue Per Available Room metric is similar to RevPAR, except that it factors in the net revenues (meaning that it accounts for distribution costs, transaction fees and travel agency commissions)NetARR,  

Occupied roomsGuests, ChildrenCribs

Guest Bed & BreakfastGuest Half BoardGuest Full BoardGuest All IncludeGuest = Guest Bed & Breakfast +  Guest Half Board + Guest Full Board + Guest All Include + Guest Only Room 

RevPORRevenue Per Occupied Room Total Revenue / Total Rooms Occupied, RevPOR, unlike RevPAR, considers revenue per occupied room which gives you a better understanding of how much profit you make from the guests who actually stay at your property. TRevPAG - RevPACRevenue Per Available Customer Total revenue generated by a single customer. It is calculated by dividing the segment total revenue and∕or the ASA by the number of customer, Total Revenue

Revenue Room SalesRevenue F&BRevenue Others 

 

Example: The figures we have got for yesterday can be compared against the same day last year (or, if yesterday was a Tuesday, against the same week’s Tuesday, last year), last week can be compared against the same week last year (or two different periods of time such as Easter, even if they haven’t happened at the very same moment), last month can be compared against the same month last year, etc.

A date in the future can also be compared against its equivalent for another year, week, 10 days period, month...

These values can always be set by the user and, therefore, dates can be in the past, present or future

 (Forecast Reservation)

 

 
 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 

2018-07-27  Triggers effectiveness

 

Real proof of the effectiveness of the Class One F&B systems

 

A real client (Chief Operating Officer) told me that today, after 23.00 pm, he received a message sent by Class One StarPOS in his smartphone telling him that in one of their establishment there was a ticket with an amount higher than 500£. His reaction was calling the establishment to check if there was a mistake, and they told him:

 

"The ticket is correct, a VIP player of the spanish national team and Real Madrid is in the pub with his family".

 

His next action was going to the pub to take some photos with him and publish them in social networks, apart from the appropriate courtesy with him.

 

Class One triggers management are important and they work. Computers should be more and more intelligent and they must allow us to have situations like the described above that would be impossible if we did not have these tools. 

 

   
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 
 
 
 
 
 
 

2018-07-11 Smart Seven Stars (III)

 

Class One: First Class Software

2018-07-11 Smart Seven Stars (III) 

  

A new concept of Hotel Management (SHMS - Smart Hotel Management System) 

Smart Seven Stars is learning languages, currently available in English, German, French, Portuguese and Spanish,

 

  • HouseKeeping (cleaning times, service schedule and waitresses, check using Tablets, ...), Forgotten
  • Audits of the entire system (Reservations, Billing, Production, Computing, ...)
  • Check comisiones OTA's --> NetRevPAR
  • All types of Billing and Collections (TTOO, Agencies, Companies, Walking, Advance, Pro-forms, ...), emails, pdf files, ...
  • Meals/Diners Forecast, Diners check (theoretical, real), ...

 

The learning curve is practically non-existent

 

 

 

Multidevice cleaning control with instant information of the rooms that are checking out.

Inmediate issue reporting to the Governing Department and to the Hotel Issues Book.

  Rooms assignment to the different maids

  Instant search of the maid

Control of cleaning duration

   
   

 

In Class One we will always be Control maniacs, yes, without COST (they are totally automatic when performing the functions that must be auditable)

  • Billing
  • Production
  • Computing
  • Reservations
   

Check comisiones OTA's

-->

NetRevPAR

   

All types of Billing and Collections (TTOO, Agencies, Companies, Walking, Advance, Pro-forms, ...), emails, pdf files,

...

 

Access to invoices filed in folders (YYYYMM) in pdf

   

 

Meals/Diners Forecast, Diners check (theoretical, real), ...

 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 

2018-06-30 Smart Seven Stars (II)

 

Class One: First Class Software

2018-06-30 Smart Seven Stars (II) 

  

A new concept of Hotel Management (SHMS - Smart Hotel Management System) 

Smart Seven Stars is learning languages, currently available in English, German, French, Portuguese and Spanish,

 

  • Booking and Planning. Different Booking (+15), Booking of cribs, Booking of Parking, ...
  • Fast access to Reservations
  • Advances and Deposits
  • Open Bills Format.
  • Operational Mechanics Web (Favorites, History of use by user)
  • GDPR exhaustive compliance.

 

We would like to indicate the ease of use of the product, which implies the learning curve is practically non-existent

 

Booking and Planning

 

 

Different Booking (+15), Booking of cribs, Booking of Parking, ...

 

   
 

 

Fast access to Reservations

Search reservations by guest name and go advance/back by the same criteria

   
 

 

Difference between Deposits and Advances

   
 

 

Custom bills format.

 

   

 

Common web browing features (Favorites, History of use by user, etc.)

   

GDPR exhaustive compliance.

 

Grained authorization for showing complete guest personal information in all the reports that include this information

Total control of the GDPR, so that according to the different "roles" you can not even see who is the guest who occupies a room (only the first 5 characters)

   
   
 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 

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