2019-06-07 Class One. O futuro é nosso presente "Customer Web Mobile"

 

A mudança de computador nos sistemas atuais de Gestão Hoteleira, não é válida se não for alcançado que os nossos clientes são uma parte ativa do sistema. Hotéis que usam tecnologias disruptivas em suas relações com o cliente serão os líderes..

Terry Von Bibra, vice-president of Alibaba in Europe, "technology is not only there to innovate, but it must be used to do something bigger, to help consumers and make the whole process easier and faster".

The largest online trading company is a paradigm case because it has assumed that "customer interaction is the battleground of tomorrow. In this sense, Niraj Dawar highlights Amazon's efforts aimed at reducing the cost of that interaction.

...

Aware of this need, Class One always in its constant process of using disruptive technologies, launches our module "Customer Web Mobile - CWM" and we are already getting on our particular supersonic aircraft. 

Definition

CWM, we can define it as an element of direct communication between the CUSTOMER and the HOTEL in those functions that, thanks to him, do not need an intervention of the personnel of reception.

CWM as an interactive system equipped with a graphic and responsive interface, allows the client of the hotel to directly perform various operations, fundamentally its design is based on the use by Smartphone.

CWM will also be a Loyalty tool for our clients, since it serves as a union of the different Hotels with a system of points that are generated according to the productions made in each Hotel by the loyal Client. The fact of making your pre-checkIn already means that you are loyal so there are no more intermediate steps.

CWM the functions detailed below may be increased in others due to the strong feedback with our customers and the constant study of behavior in the sector.

How? 

Security It is fundamental that at no time we can run risks in our data, for it has been designed some procedures isolating our CWM of the Central system of the Hotel, with which it will dialog in an encrypted way by Web Services. We do not give any option to pass any data hacking as unfortunately has already happened in the sector. DevSecOps practices have been applied.

 

What?

The functions that are performed are as diverse as:

Pre-Checking Out-house. The Guest, at the moment of the reception of his reservation in the Hotel (it is done by the method that is done), will receive a link, to which of sure form it will be able to connect to his reservation and to complete those necessary data to make his check-in, even optionally it will be able to include his signature, photo Identifying Document and/or Selfie. You will also be able to take part in the Loyalty program of the Hotel (or chain). Other functions.

  • Choose the room based on parameters previously defined by the Hotel.
  • Room selection upgrade.
  • Crosselling and Upselling techniques will be applied in different services.
  • Whatsapps communication with the Hotel.
  • Observations for the Stay (What temperature do you prefer, change the colour of the light in the room, diffusers of aromas...)
  • Pay at the same time converting the Reservation into Confirmed and Non-Refundable (possibility of applying a discount).
  • Share by Whatsapps the Reservation indicating the Hotel, location, dates, ...
  • Make new Reservations (you will communicate directly with the Booking Engine, applying its particular conditions).).
  • Social Networks Connectivity
  • Consult the history of Stays in this Hotel..
  • To consult the history of Reservations of the Hotel and/or Chain
  • Consultation of points. Loyalty Program.
  • Whatsapp with Reception.
  • Consult the agenda of the Hotel: Restaurants (photos, suggestions, ...), Telephones of interest (Airports, Stations, ...), Tours, ...
  • Hotel Information
    • Website link
    • Hotel Board (New's, Events,...)

 

Pre-Checkin At reception. The guest will be able to capture a QR code and giving some minimum data of his reservation he will be able to make the pre-Checkin like in the previous case.

 

Checkin. CheckIn Express. If you show your (obligatory) documentation, you will immediately be given your room key, you will receive an email to your phone.

  • Access to Wifi
  • Your Hosting Contract
  • Your part of Police / Travelers
  • Know Room Status: Dirty, Clean, Checked (if I'm in the pool)
  • Your QR, so you can teach it in payments, Restaurants, ...

 

In-House. Already fully identified. In your language and digitally you can:

  • All the functions of Pre-CheckIn/CheckIn/...
  • Request Pillow Card.
  • Book Hammocks or other services
  • Request various Hotel Services (Cross selling)
  • Observations // Comments // Suggestions (Directly to the Corresponding Department..., Complaint-Management)
  • Report a malfunction.
  • Carry out the Hotel Quality Control test.
    • Publication of your comments and valuation of the Hotel (anonymous or with aliases)
  • See the pending Charges
  • CheckOut Express. Request the invoice, receive it in pdf format, and pay it from your mobile.
  • Hotel Board
    • New’s
    • Activities (Upgrade)
    • Animation

 

Out-House.  Many of the functions mentioned in previous points.

 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

2019-04-07 Class One. Conseguimos "Smart Rate Automatic"

 

Class One: Conseguimos  "Smart Rate Automatic" 

 

Recentemente li em alguns meios de comunicação, que começam a rastejar na tecnologia de IA, aplicada à Yield & Revenue Management, podemos dizer enfaticamente que na Class One, vamos de carro e em muito pouco tempo vamos de avião supersónico.


Nossa tecnologia nos permite disparar automaticamente as melhores tarifas (de acordo com nossos algoritmos de Revenue) para os diferentes canais/segmentos para otimizar Yield & Revenue Management e obter a maior rentabilidade para o hotel. Esta automação de preços faz com que a Seven Stars se comporte como um ser humano, e ainda estamos na fase inicial de aprendizagem. Os nossos dados já estão a começar a falar connosco, a contar a história.


Se temos em nosso SHMS (Smart Hotel Management System) os padrões que identificam o comportamento de diferentes segmentos, canais, macro-segmentos, ..., nossa tecnologia nos permite estabelecer automaticamente múltiplos padrões de preços, para que nossa política de preços seja baseada em nossos dados e não na intuição, e imediatamente transfira-a automaticamente para o mercado.


Não é que queremos suprimir os departamentos comerciais, mas se estamos falando de robôs na recepção, por que não falar de robôs virtuais para a nossa Y&R Management.

 

Javier Sabariz

Presidente & CEO Grupo Class One

 
 
 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

2019-04-01 Class One acordo com Aldaba Partners

 

Class One: First Class Software

 

 

 

No caminho de acordos de longo alcance, temos a honra de assinar um contrato de colaboração da Class One com a empresa ALDABA Partners, Global Hotel Consultants.

Obrigado Nacho Aranguren González-Tarrío, (sócio fundador da Aldaba Partners) por confiar em nós

 De Nacho, pouco pode ser adicionado no mundo dos negócios e hotel, seu prestígio é bem reconhecido, depois de iniciar sua carreira profissional em 1983 na Coopers & Lybrand como auditor, ele ingressou como Diretor de Participação na Corporación Financiera Reunida (COFIR) em 1989, sendo nomeado Gerente Geral em 1992. Após participar do MBO do COFIR em 1996, e depois de se fundir com a NH Hoteles (atual NH Hotel Group, SA) em 1998, foi nomeado Gerente Geral responsável pelas áreas de Desenvolvimento e Gestão Corporativa. de Ativos, funções que têm jogado até junho de 2017.

 
   
 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

2019-03-25 Smart Seven Stars (X)

 

Class One: First Class Software

2019-03-25 Smart Seven Stars (X) 

  

A new concept of Hotel Management (SHMS - Smart Hotel Management System) 

 

 Failures & Maintenance Hotel // Quality Control Hotel.

 

Por que não?
Um poderoso módulo para Avarias, Manutenção Preventiva e Reparações

 

 
   

 

   
Por que não?
Ter o Controle de Qualidade Integrado no sistema
 
   
  
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 

2019-03-05 Smart Seven Stars (IX)

 Class One: First Class Software

A new concept of Hotel Management (SHMS - Smart Hotel Management System 

 

Dashboard. Revenue Management. Comparative Calendars. Warning Lights.

Seguindo o padrão de comunicação das diferenças do nosso SHMS com o resto do PMS, hoje publicamos uma das opções mais interessantes do Smart Seven Stars, para os responsáveis pelo Gerenciamento de Y&R

 

 

 

 

 

 

 

 
   
   
 
 
 
Group Class One 
Rafael Alberti 6 Bajo
15172 -Perillo (Spain) 
 +34 981613709

 E-Mail: comercial at classone dot es

 

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